Windows 7's "Problem Steps Recorder", how to use it and how it can save you time. |
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What can the Windows 7 Problem Steps Recorder (PSR) do for me?
PSR (Problem Steps Recorder), can be run by a regular user or by an administrator. The following is a list of things that a person can do with it once its installed:
- Record a series of actions performed in your computer, step by step
- Document those actions, in the order that they were performed using text and screen captures at the moment that the action was performed
- This documentation will include where the user clicked on each option on the screen
- The documentation WILL NOT include anything that the end user typed for privacy reasons
- PSR will allow the user running it to create “Comments” throughout the process. These comments will include the text that the person opts to enter in the comments section AND they will also include the area of the screen that the user selects when creating this note (I’ll demonstrate this in a little bit)
- The PSR report will show the version of the operating system and even the URLs of any web pages that the user was accessing during the process
Running the Windows 7 Problem Steps Recorder (PSR)
You will not find the PSR in any Windows 7 start menu. The only way to run the PSR is to run the executable – PSR.exe.
Note:
This shows up as being a control panel item when you search for it, however, so far, I have not been able to start it when navigating through the control panel.
While you would not need to specify the location of the executable to run it, PSR.exe can be found at:
C:\Windows\System32\psr.exe
The easiest way to run the PSR is to go to Start and in the Search box just type psr, then press ENTER, as you see in Figure 1.
Using the Windows 7 Problem Steps Recorder (PSR) to solve a network problem
Let us say that you want to document for some junior network admins how to properly configure the Windows Firewall in Windows 7. You have done this a number of times and now you need to show them how to do it. Sure, you could do screencaptures, paste them into Word, and add some notes. However, PSR can make that process much, much easier. With PSR, all you have to do is to press record, perform your process, stop recording, and you have a document. Let me show you how.
First, run PSR by going to Start and type psr in the search box. Press Enter.
1: Running PSR using the Windows 7 Start Menu
When PSR comes up, press Start Record or use Alt-A.
2: Starting Recording with PSR
Now, perform your process..
3: Performing the process that you want to record
Do not forget to enter comments during your process to make your documentation even better. When you enter comments, you will be asked to mark an area of the screen that will be added to the PSR report.
4: Entering comments during the PSR process
When you are done with the process you want to document / record, press Stop Record and you will be prompted for the name to give your report
Figure 5: Stop the PSR Recording